Whether you're replacing an entire system or calling for a scheduled pump-out, every C Mattes job runs through the same five-step process. You always know where things stand.
We walk the property, locate the existing system, measure required setbacks from property lines, wells, and structures, and assess soil conditions and slope. For a new install, you leave with a written scope, a budget band, and a rough timeline. No obligation.
We file the permit application with the Onondaga County Health Department. Where soil tests or perc tests are required, we coordinate those directly. We handle the paperwork, the scheduling, and the back-and-forth with the county so you don't have to.
Our licensed crew arrives with the right equipment. Every measurement, depth, and separation distance is logged as we go. Tanks are set, distribution components are installed, and the drain field is placed to spec. Nothing gets buried until it's correct and photo-documented.
We schedule the Onondaga County Health Department inspector and walk them through the completed work. Sign-off is the milestone. We don't backfill until the inspector has seen what needs to be seen and the permit is approved. No exceptions.
Grade is restored to match the original contours. Disturbed areas are seeded. Equipment tracks are cleaned up. We hand you a copy of the approved permit, the as-built drawing, and any component warranties. The yard should look better than it did when we arrived.
Regardless of the job size or complexity, these three things hold on every C Mattes project.
The Onondaga County inspector approves the work before we backfill. That's not negotiable. It protects you legally, it protects you when you sell, and it's the only way to know the system was installed correctly.
If something changes during the job that affects cost, you hear about it in writing before the change is made. The number on the final invoice matches what was agreed on — or there's a written change order explaining the difference.
Permit copy, as-built drawing, component warranties — every project closes with a document package. When you sell the house or call for future service, you have what you need on file.